Shipping policy

Shipping Policy

Thank you for choosing Beak. This policy explains our order processing, shipping, and delivery terms.

1. Delivery Areas

Beak ships to available delivery areas within Egypt.

Delivery availability and cost may vary according to the customer’s location, product size, and courier coverage.

International shipping is not available unless confirmed directly by Beak.

2. Order Confirmation

Customers must provide an accurate name, phone number, and complete delivery address when placing an order.

Beak may contact the customer by phone or WhatsApp to confirm the order before shipping.

Orders may be delayed or cancelled if the customer cannot be reached or the delivery information is incomplete.

3. Delivery Time

Orders are normally delivered within 5 to 7 business days after confirmation.

Business days exclude Fridays, Saturdays, and official public holidays in Egypt.

Delivery times are estimates and may change because of courier availability, customer location, public holidays, weather, or circumstances outside Beak’s control.

4. Shipping Costs

Shipping costs are displayed during checkout or confirmed with the customer before the order is shipped.

Shipping fees may vary according to the delivery location, package size, product weight, and courier rates.

5. Address Changes

Contact Beak as soon as possible if you need to change your delivery address.

The address may not be changed after the order has been transferred to the courier.

An address change may affect the delivery time or shipping cost.

6. Delivery Attempts

The customer must provide a working phone number and remain available to receive calls from the courier.

If delivery cannot be completed because the customer is unavailable or the address is incorrect, the order may be returned to Beak.

The customer should contact Beak to arrange another delivery attempt.

7. Product Inspection

Customers should inspect the package and product upon delivery.

Visible damage, missing parts, or an incorrect product should be reported to Beak as soon as possible.

Beak may request photos or videos of the package and product to review the issue.

8. Damaged or Incorrect Products

If a product arrives damaged, contains a confirmed manufacturing defect, or does not match the order, contact Beak within 30 days of receipt.

Approved defective or incorrect product returns will not require the customer to pay additional return shipping costs.

9. Change-of-Mind Returns

Eligible products may be returned within 14 days of receipt if they remain unused and in their original condition.

For a return caused by a change of mind, the customer bears the return shipping cost.

Review our Return and Refund Policy for full return conditions.

10. Installation

Standard delivery does not include wall installation unless stated on the product page or confirmed by Beak.

Beak wall-mounted desks are supplied for customer installation with the included components and instructions.

11. Contact Us

For shipping questions or order updates, contact Beak.